Terms and Conditions

Last updated: 23. 06. 2026

1. Introductory provisions

These general terms and conditions (the „Terms") govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller stated above (the „seller") and the buyer, the subject of which is the purchase and sale of goods through the online shop eshop.geteri.com.

The Terms form an integral part of the purchase contract. By submitting an order, the buyer confirms that they have read, understood and fully agree with these Terms. Relations not governed by these Terms are governed by the law of the Slovak Republic and the European Union.

2. Definitions

• Seller – RESINOS & GO UP SYSTEMS INC., operator of the online shop eshop.geteri.com.
• Buyer – a natural or legal person who has submitted an order and concluded a purchase contract with the seller.
• Consumer – a buyer who is a natural person and who, when concluding and performing the contract, does not act within the scope of their business activity.
• Entrepreneur (B2B) – a buyer who acts within the scope of their business or other entrepreneurial activity and provides the company identification details (Company ID / Tax ID) in the order.
• Goods – devices, equipment and accessories offered in the online shop.
• Order – the buyer's proposal to conclude a purchase contract submitted through the shop.
• Supervisory authority – the Slovak Trade Inspection (SOI).

3. Order and conclusion of the purchase contract

The presentation of goods in the online shop is informative and does not constitute a binding proposal by the seller to conclude a contract. The buyer creates an order by selecting goods, adding them to the cart, filling in the required details (contact and billing details, delivery address) and submitting the order.

A submitted order is the buyer's proposal to conclude a purchase contract. The purchase contract is concluded only upon the binding confirmation (acceptance) of the order by the seller sent to the buyer's e-mail; in the confirmation the seller states the availability of the goods, the final price and the expected delivery date. An automatically generated acknowledgement of receipt of the order is not considered a binding acceptance.

The seller reserves the right not to accept an order, in particular if the goods are unavailable, if an obviously incorrect price was displayed in the shop, or if the buyer's details are incomplete or incorrect. The buyer may cancel the order until its binding confirmation, and thereafter only by agreement with the seller. The buyer is responsible for the accuracy of the details provided in the order. The contract is concluded in the Slovak language and is archived by the seller for the purpose of its performance.

4. Prices

Prices of goods are stated in the online shop excluding VAT. Value added tax at the applicable rate is added in the shopping cart and on the invoice. The binding purchase price is the price confirmed by the seller in the binding confirmation of the order.

Any discounts and promotional prices apply for the period stated with the goods or while stocks last. The costs of delivery and installation are not included in the price of the goods and are stated in the Delivery Terms.

5. Payment terms

The online shop does not charge online payment in advance. After the binding confirmation of the order, the seller issues an invoice; the method of payment and its due date are stated on the invoice or agreed individually (e.g. by bank transfer or cash on delivery by agreement). The tax document – invoice is sent to the buyer electronically.

If a buyer who is an entrepreneur is in default of payment, the seller is entitled to claim default interest at the statutory rate and to suspend further deliveries.

6. Delivery terms

Delivery methods and their prices are stated in the separate Delivery Terms (DPD courier; installation by a service technician for an individual price). The expected delivery date is stated by the seller in the order confirmation; delivery times are indicative and begin to run after confirmation of availability, or after the payment is credited if payment in advance was agreed.

The buyer is obliged to inspect the goods upon receipt and to notify the carrier and the seller without delay of any obvious damage to the packaging or the goods. If the buyer fails to take delivery of the goods, the seller is entitled to claim reimbursement of the costs incurred.

7. Acquisition of ownership and transfer of risk of damage

Ownership of the goods passes to the buyer upon full payment of the purchase price. The risk of damage to the goods passes to the buyer at the moment the goods are taken over by the buyer or a person designated by the buyer.

8. Withdrawal from the contract by a consumer

A consumer has the right to withdraw from the contract even without giving a reason within 14 days from the date of taking over the goods. The deadline is deemed met if the notice of withdrawal is sent to the seller no later than on the last day of the period.

Withdrawal must be exercised in writing or by e-mail to [email protected]; the consumer may also use the model form provided below. The consumer is obliged to send back or hand over the goods to the seller no later than 14 days from withdrawal. The direct costs of returning the goods are borne by the consumer.

The seller refunds to the consumer all payments received, including delivery costs up to the amount of the cheapest standard delivery method, within 14 days of receiving the withdrawal, using the same means of payment unless the parties agree otherwise. The seller is not obliged to refund the payments before the goods are returned or before the consumer proves that the goods have been sent back. The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature and functionality of the goods.

A consumer cannot withdraw from the contract in particular in the case of goods made or adjusted to the consumer's specific requirements (custom-made), goods sealed in protective packaging which is not suitable for return for hygiene reasons and whose packaging has been broken, as well as in other cases laid down by applicable consumer protection legislation.

Buyer – entrepreneur (B2B): the consumer's statutory right to withdraw from the contract within 14 days does not apply; the return of goods is possible only by agreement with the seller and under the conditions set by the seller.

9. Liability for defects, warranty and complaints

The seller is liable for defects that the goods have upon their receipt. For sales to consumers, the warranty period is 24 months unless stated otherwise with the goods. For sales to entrepreneurs (B2B), liability for defects and warranty are governed by the Commercial Code, the agreement of the parties and the manufacturer's warranty terms.

Depending on the nature of the defect, the buyer has the right in particular to free removal of the defect (repair), replacement of the goods, a reasonable discount on the price, or withdrawal from the contract. The detailed procedure for filing and handling a complaint, including the period for handling a consumer complaint (no later than 30 days), is set out in the Complaints Policy.

10. Alternative dispute resolution

A consumer has the right to contact the seller with a request for redress if they are not satisfied with the way the seller handled their complaint, or if they believe the seller has violated their rights. If the seller responds to the request negatively or fails to respond within 30 days of its dispatch, the consumer has the right to file a proposal to start an alternative dispute resolution (ADR).

The alternative dispute resolution body is the Slovak Trade Inspection (SOI), or another authorised legal entity entered in the list of ADR entities. The consumer may also use the online dispute resolution (ODR) platform available at ec.europa.eu/consumers/odr.

11. Personal data protection

The seller processes the buyer's personal data to the extent necessary for the conclusion and performance of the purchase contract, processing of the order and fulfilment of legal obligations, in accordance with Regulation (EU) 2016/679 (GDPR). Personal data is not provided to third parties other than the carrier and persons necessary for the performance of the contract and legal obligations.

The buyer has in particular the right to access their data, to rectify it, erase it, restrict its processing, object to processing, and the right to data portability. Requests and questions regarding data protection can be sent to [email protected].

12. Final provisions

These Terms and the relations arising from them are governed by the law of the Slovak Republic and the law of the European Union. If any provision of the Terms is invalid or ineffective, this does not affect the validity of the remaining provisions.

The seller reserves the right to amend and supplement these Terms; for a specific order, the version of the Terms in effect at the time of its submission applies. These Terms take effect on the day of their publication in the online shop.

13. Model withdrawal form

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